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Terms & Conditions
Our Services
By signing up with Cohen Gray Connections, you’ll receive personalized matchmaking services, including interviews, evaluations, and strategic matchmaking support tailored to identify your ideal partner. All clients must provide accurate and truthful information. Misrepresentation may result in service termination without a refund.
Membership
Memberships are non-transferable and intended for individual use. To request a membership hold, a written notice is required. Please note that all fees—including application, membership, and service charges—are non-refundable.
Match Predictability
Match timelines vary. While some clients may connect quickly, others may take more time depending on preferences, compatibility, and membership tier.
Client Responsibilities
Clients are expected to treat their matches with courtesy and respect. Missed meetings or lack of communication may result in suspension or termination of services.
Background Check and Clearance
Clients may be required to complete a background check through appropriate authorities, such as the RCMP in Canada or local equivalents in the U.S. Failure to comply may result in immediate termination of membership without refund.
Confidentiality
All personal information shared during matchmaking services must remain confidential. Sharing proprietary or internal company information is strictly prohibited.
Non-Disparagement
We welcome constructive feedback and improvement suggestions. Both parties agree to avoid making disparaging or harmful public remarks. This does not limit the sharing of truthful information when legally required.
Changes to the Agreement
These Terms may be updated periodically. Continued use of our services constitutes acceptance of any changes.
Termination and Suspension
Cohen Gray Connections reserves the right to suspend or terminate memberships for violations of these Terms or for any behavior deemed inappropriate or detrimental to our community. Refunds will not be provided in these instances.
Pause or Freeze Membership
Some membership plans include a one-time option to pause or freeze your membership for up to six (6) months. Requests must be submitted in writing and are only valid once confirmed by our team.
Copyright Notice
All website content—including text, images, and logos—is the property of Cohen Gray Connections. Use, reproduction, or distribution without prior written permission is strictly prohibited.